Consumer Information

How Do I Dispute Information in My Report?

If you believe that any of the information in your background report is inaccurate or incomplete, you may initiate a dispute free of charge with CareerBuilder Employment Screening. The dispute process also known as the reinvestigation process, may take up to 30 days, depending on the nature, scope and source of the information being disputed; however, CareerBuilder Employment Screening strives to complete any reinvestigation of disputed information as soon as possible.

You may dispute your record in one of the following methods:

  1. Verbally by contacting CareerBuilder Employment Screening's Consumer Help Line  (844) 220-6741
  2. Via email (do not include personal identifiable information), other than full name and your contact telephone number
  3. In writing to: (Include your full name, your contact phone number and email address)

    CareerBuilder Employment Screening, LLC
    Atrium Corporate Center
    3800 Golf Road, Suite 120
    Rolling Meadows, IL 60008

Upon receiving your dispute, CareerBuilder Employment Screening will promptly reinvestigate the specific information/records that you are disputing. CareerBuilder Employment Screening also has trained customer service representatives who can work with you if you need assistance identifying the specific information/records that you want to dispute.

CareerBuilder Employment Screening Customer Service

Monday-Thursday: 7am to 12:30 am Central Time
Friday: 7:00 am to 10:30 pm Central Time
Saturday: 7:30 am to 4:00 pm Central Time

Phone:   (844) 220-6741
Fax: (847)255-1852

Also, upon request, CareerBuilder Employment Screening will provide you with a free copy of background / report(s), which you may request by clicking the link below or by contacting Customer Service at (844) 220-6741.

How do I Request A Copy of My Background Report

Additional Information

The Federal Fair Credit Reporting Act:

Additional background screening information and reference materials published by the FTC may be found at: http://business.ftc.gov/privacy-and-security/credit-reporting

If you believe you are the victim of identity theft, applicable information published by the FTC may be found at: https://www.consumer.ftc.gov/features/feature-0014-identity-theft